FAQs
Frequently Asked Questions
1. What is your return policy?
We have a standard 30 day return policy from the date of order. If you are not happy with your bottle/s for any reason, we’ll take them back–no questions asked. Returned goods must be unused and returned in the condition in which they were shipped. If the bottles are received at our warehouse and have clearly been used, we will not refund you for the order and the bottles will be destroyed.
Please email customerservice@yolamatelifstlye.com
to schedule your return.
2. How long will it take for my bottle to arrive?
This is very dependent on where you live. We ship all our orders with UPS Ground from Memphis, TN. Orders will usually leave our warehouse the day after your order has been placed. You can use the link below with the following origin ZIP code (38118) to get an estimated transit time depending on where you live.
3. How do I track my order?
After your order has been placed, you will receive a confirmation email from us. In that email you will also receive a tracking number. Please use that number to track your order.
4. I didn't receive my promo code after signing up to the newsletter?
Please first check your junk / spam folders. If you still are unable to find it, please email customerservice@binkmade.com and we can send you the code.
5. My package shows it was delivered but I haven't received anything?
Begin first by contacting UPS : 1 (800) 742-5877 (have your tracking number available) and ask if they can help locate your package. In the rare unfortunate event the package was stolen, please reach out to us at customerservice@binkmade.com and we will assist.
6. Do you ship internationally?
Yes we do. You can select your preferred carrier at checkout.
We partner with DHL and USPS to offer Standard & Expedited international shipping options. Delivery typically takes 3–21 business days depending on the service you select. Please note that transit times are estimates and not guaranteed.
DHL - Our fastest international shipping option. Please note that DHL applies additional import duties and tariffs upon delivery, which are not included in the shipping fees paid at checkout. These charges vary significantly depending on the destination country or region.
USPS - Delivery times may vary, with an estimated range of 7–21 days depending on your location. USPS does not charge additional duties or tariffs, so the shipping fee paid at checkout covers the full cost of delivery.
For any questions or special shipping requests, please reach out to us at customerservice@yolamatelifstlye.com and we will assist.